Public Service Charter

Citizens’ Guide

Public Information Services for Citizens — Sirindhorn International Institute of Technology, Thammasat University

In compliance with the Official Information Act B.E. 2540 and the Government Service Delivery Act, SIIT provides transparent public service guides for all applicants, citizens, and stakeholders. Each service below outlines the process, required documents, contact information, and expected timeline for completion.

Admissions Services

Complete admissions guidance for undergraduate and graduate applicants. Submit applications online or contact the admissions office directly for international student inquiries.

Process Flow

Application → Document Review → Exam → Interview → Enrollment

admissions@siit.tu.ac.th
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Transcript Request

Graduates and current students may request official academic transcripts. Petition forms are available online at the Downloads Center or at the Registrar's Office.

Process Flow

Fill Petition → Pay Fee → Processing (3–5 business days)

registrar@siit.tu.ac.th
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Certification Letter

Student status certification, enrollment verification letters, and academic standing confirmation for visa applications, employment, and other official purposes.

Process Flow

Submit Request → Verification → Issuance (1–3 business days)

registrar@siit.tu.ac.th

Research Publication Request

Researchers and institutions may request copies of SIIT research publications, conference proceedings, and technical reports for academic collaboration purposes.

Process Flow

Submit Written Request → Review → Provide Copies

research@siit.tu.ac.th
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Complaint & Suggestion

Submit complaints, suggestions, or compliments regarding SIIT services. All submissions are forwarded to the Quality Management Division for investigation and timely response.

Process Flow

Submit Form → Acknowledgment → Investigation → Response (15 business days)

qa@siit.tu.ac.th
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FOIA / Information Request

Request official documents under the Official Information Act B.E. 2540. Submit a written request specifying the information required to the SIIT administration office.

Process Flow

Written Request → Verification → Approval → Disclosure (15 working days)

info@siit.tu.ac.th

Procurement Transparency

All procurement announcements, bidding invitations, contract awards, and fiscal year procurement plans are publicly disclosed in compliance with government regulations.

Process Flow

Announcement → Bidding Period → Evaluation → Award → Public Disclosure

procurement@siit.tu.ac.th
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Scholarship Application

Open scholarship applications for Thai and international students, including the Outstanding Student Program (OSP) with 100% and 50% tuition coverage. See Admissions for deadlines.

Process Flow

Check Eligibility → Submit Application → Document Review → Interview → Award

admissions@siit.tu.ac.th
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Service Hours

Monday – Friday08:30 – 16:30
Saturday – SundayClosed
Public HolidaysClosed

* Operating hours follow Thai government official working calendar

Contact Information

99 Moo 18, Paholyothin Road, Klong Luang, Pathum Thani 12120, Thailand
+66 (0) 2986-9009
info@siit.tu.ac.th
Note: Complaints and inquiries submitted via this portal are forwarded to the SIIT Quality Management Division for processing. Response times may vary based on the complexity of the request. For urgent matters, please contact the main office directly at +66 (0) 2986-9009.